Why choose a conversational cloud platform for your eCommerce beauty business? To increase your sales revenue with higher conversion rates and facilitate meaningful consumer interactions — sounds about right! Magnet Beauty Conversational Cloud for e-Commerce is a live 1:1, personalized video chat service complete with brand and product-certified experts in makeup, skincare, and haircare. We’re here to provide the integration in order to help your beauty brand transform the digital customer experience by seamlessly extending personalization into one-to-one conversations on messaging channels.
Keep reading to learn how Magnet Beauty can empower your brand.
Engagement
We enable brands to serve highly personalized messages, recommendations, and offers. Engage your customers with access to Magnet BeautyPro consultants who are licensed and trained on your brand. Increase your customer’s trust and value in your beauty brand leading to larger basket sizes and repeat business.
Conversion Rate
Convert shoppers into buyers with Magnet Beauty’s live chat complemented by our network of beauty professionals. Brands using Magnet Beauty experience a 4-6x lift in consumer engagement and conversion rate in their online stores.
Online Revenue
Drive more revenue with Magnet Beauty’s revolutionary online chat model. Increase sales and decrease abandoned carts and returns by offering relevant assistance at multiple touch points during the buying journey, mimicking an in-store experience. Your website visitors are more likely to make a purchase when talking to a beauty specialist. Statistics reveal that 46% of visitors prefer live support when they’re making an online purchase.
Average Order Value
Personalization features also provide brands with the ability to make recommendations to customers, allowing businesses to cross-sell products that customers may not have initially considered.
Our BeautyPro network consultants are proficient at matching products that your customers are already interested in, enhancing their experience with your online store. Not only that, the average order value may increase by more than 20%.
Brand Loyalty
With the adoption of online shopping into consumers’ daily lives, eCommerce businesses need to be prepared to provide real-time customer care to their visitors. Now that consumers spend less time in stores, brands need to differentiate themselves from their competition, which means they needs to look at how their digital sales strategies support consumer preferences today. Did you know that 59% of consumers purchased from new brands in 2020? This means that brand loyalty is shifting and consumer experience is imperative to developing loyalty amongst customers. Within a conversational cloud platform, customers can engage instantly and frequently with brands. This immediate support allows customers to avoid long wait times, eliminating frustration, and leads to an enhanced overall customer experience. As customer satisfaction grows, companies will see its impact reflected in increased customer loyalty and brand sentiment, and additional revenue from referrals. Create lasting customer relationships and drive repeat business by providing a completely elevated digital customer experience through live chat powered by Magnet Beauty. Studies show customers prefer live chat by 41% over all other communication channels.
Fully Managed Operations
Staffing a customer service department can be quite costly, especially as you seek to answer questions outside regular office hours. Providing customer assistance via conversational interfaces can reduce labor costs by more than 40% and shorten your time to market with an instantly on, fully managed service. With just a few lines of code and Magnet Beauty’s network of certified beauty professionals, your brand’s conversational cloud will be operational in less than a couple of weeks.
Magnet Beauty makes life easier for beauty brands everywhere through a trusted conversational cloud platform. Use our solutions to orchestrate messaging and create a convenient, deeply personal relationship — a conversational relationship — with your consumers. For more information about Magnet Beauty, please visit www.magnetbeauty.com
